Privacy Policy
We value your privacy at Gallery Stone Park
Information We Collect
If you reach out for corporate floral designs or gift services, we gather details you choose to share. This covers your name, company name, email, phone, delivery locations, and precise floral specifications. Payment details are collected when you place orders, processed securely by our payment partners.
For corporate clients, we may also obtain extra business information like registration data, preferred delivery timelines, and budget guidelines to tailor our services to your company's needs.
Our site automatically gathers technical details when you browse, including IP address, browser kind, device details, and navigation habits. We use this to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We primarily use your personal information to complete floral orders and deliver outstanding customer support. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specs, and keeping you informed about your service needs.
We also use data to enhance our services and online experience, helping us identify which corporate floral offerings are most beneficial to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Gallery Stone Park respects your privacy and does not trade your personal data to third parties. We share information only as needed to deliver our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose data when required by law, court orders, or government requests. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted messaging, and restricted access to personal information inside our company.
Secure Storage
Safe Storage Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Encryption Confidential data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Restricted Access Only authorized staff who require the data to deliver services can view customer information.
Although we deploy robust security measures, no method of online transmission is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on the laws that apply, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, reach out using the contact details listed at the policy's end. We will reply within a reasonable period as mandated by relevant law.
Data Retention
We keep personal data only for as long as necessary to provide our services and meet legal obligations. Retention timelines differ by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment records: seven years for tax and accounting purposes
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Gallery Stone Park and our site. We are not responsible for the privacy practices of other sites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Revisions
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Privacy Inquiries
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Privacy Inquiries
Gallery Stone Park Privacy Team
Flora House, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For any privacy inquiries, please put "Privacy Request" in your subject line and give as much detail as you can about your request. We strive to reply to all privacy requests within five business days.